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Q. How
do I order a custom bag?
A.
To create and order your special bag, follow these few simple steps.
First, choose a style. Second, choose your options or
upgrades. Third, choose your fabric. This is usually the
most difficult step due to the many fabric choices on
eQuilter.com. Please feel free to
contact us at any time with questions about fabric selection.
eQuilter also offers a
design board
to help you pair up your favorite fabric selections. It is highly recommended that you have a general idea
of color, style, texture and/or designer before you start the fabric
selection process.
Q. What is the normal
turnaround for a custom bag?
A. Normal
turnaround for custom bags is 3-4 weeks. Not including
holidays or weekends. Please note international orders ship
USPS first class mail, which can extend the normal turnaround by
several weeks.
Q. Will
my custom bag be washable?
A. Most bags are hand washable and air dry only. Your
bag may have a removable chipboard bottom, leather trim or other non-washable
accessories to compliment the fabrics, so be sure you take that into
account before washing. We recommend
Scotchgard
to resist water, spills and/or dirt for all cotton fabrics.
Q.
What types of payment are acceptable?
A.
VISA, Mastercard, American Express, Discover and electronic checks are accepted.
All our online transactions are processed through
Paypal using a
secure connection.
Q.
Is there sales tax on my purchase?
A.
An order shipped to a Texas address will be charged 8.25% in state
sales tax.
Q. Why do your bags
cost more than off-the-shelf bags?
Our bags are designed and sewn on an
individual basis. Because our bags are not mass produced the
cost associated for each bag is much higher than your average store
bought bag.
Q. What type of
fabric is used for the interior of the bag?
A. Diaper bags
are lined with a water/stain resistant nylon. Handbags and
Camera bags are lined with a
coordinating poly/cotton. The interior color selection is made
by WSD, but if you have a specific color you prefer please feel free
to let us know when placing your order. We will attempt to
comply with your request, if possible.
Q. What is your
Privacy Policy?
A.
We
value and respect your privacy and as such do not sell nor share
your information with outside companies or third parties. When you
purchase from our website, your order is processed through Paypal's
secure server where we collect your name, billing and shipping
addresses, phone number, & e-mail address. When you order, you will
be added to our email mailing list, which you can opt out of at
anytime. We will not sell or share this information.
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